Our Mission
Since its inception, Magic Cleaners & Laundry has been family owned and operated. Our mission has always been pretty simple: To ensure every single customer walks out of our doors with a smile on their face. Whether you are bringing in one piece or 1000 pieces, you can count on getting the same high level service each and every time.
Our Customer Service Promise
More than anything, the Magic Cleaners brand is synonymous with world-class customer service. As you walk in the door, you will be greeted with a friendly smile and a professional understanding of your needs. Our customers know they can depend on us before, during, and after each order they entrust in us.
We have taken an industry riddled with customer service horror stories, and turned it on its ear. If, during the cleaning, something happens to go wrong, we fix it immediately — often before you ever get the garment back. Reliability, Responsibility, and Accountability – these are the words that we live by in our approach to customer service. Our 6-point inspection guarantees it:
- Check for stains
- Replace loose or missing buttons
- Replace hooks & eyes
- Remove any loose thread
- Repair loose hems
- Check for quality press
Dry Cleaners in Pasadena, CA
In our mission to provide the highest quality dry cleaning in Pasadena, we use state of the art equipment to make sure every single garment is given the highest care. Our sophisticated barcode system scans every item, ensuring nothing ever gets lost. We offer same-day service, and if you choose to wait you can enjoy some fresh coffee. If you need to run other errands, simply sign up for notifications and we’ll send you an email and a text when your clothes are ready!
Our Technology
We use only top-of-the-line cleaning equipment to ensure your garments are taken care of. In addition, every single garment is given a barcode and scanned into the system to ensure it does not get lost. You can also download our mobile app to receive special promotions and take part in our reward system.
Even with all of our equipment, we still hand-check every garment to ensure it is cleaned properly and ready for you to take home. Any problems are handled immediately, often before you even get your clothes back. You can read more about our 6-point inspection above.
Our Process for Dry Cleaning in Pasadena
The moment you walk in, you are greeted by a staff member who is looking forward to serving you. They will take care of getting your garments into the system to get a full, thorough cleaning. If it is your first time visiting Magic Cleaners and Laundry for dry cleaning in Pasadena, you will receive a free tote bag with magnets, a pin, a flyer detailing our process, and other goodies. With our same-day service, you can either wait for your garments while enjoying free coffee and popcorn, or you can sign up to get a text or email as soon as your clothes are ready.
Dry Cleaners Services and Quality
We offer alteration/tailor and shoe repair services, cleaning for rugs, gowns (wedding and others), uniforms and comforters. We aim to be your only trusted source for all your garment care needs. Unlike the typical dry cleaner, we promise you an unconditional satisfaction guarantee on not only the quality of all our services, but also the timeliness of our pick-ups and deliveries.
If you are ever unsatisfied with any part of your Magic Cleaners experience, we will do whatever it takes to make it right. In fact, we’ll make sure that you are so pleasantly surprised with our resolution, that you just might forget you ever had a problem at all!
For more detailed information, take a look at our services page.